RESUME

Milwaukee, WI (Remote)

• -Design and develop new training courses using the ADDIE instructional design model, authored in Rise, Storyline 360, and Google Slides.
• -Converted legacy training materials into interactive, self-paced courses in Intellum Evolve.
• -Produced training across a portfolio of enterprise clients spanning consumer technology, e-commerce/apparel retail, legal services, private aviation, and autonomous vehicles, adapting format and tone to each client's audience and brand.
• -Built accessibility materials, including subtitles and closed captioning, for all multimedia training releases.

Austin, TX

• -Built customer-support training for Apple's consumer and professional creative applications, including Pages, Numbers, Keynote, Photos, iMovie, GarageBand, Logic Pro, and Final Cut.

Austin, TX

• -Developed training on YouTube platform operations, including analytics, copyright and policy enforcement, AdSense, ad revenue, monetization, and merchandising.

Austin, TX

• -Built training covering information system rollouts, food safety, order writing, logistics, and store leadership development.
• -Produced and edited original audio and video training content.
• -Delivered training company-wide through Inkling, Cornerstone, Rise, and Vyond.

Milwaukee, WI

• -Guided customers through device setup and workflows, improving day-to-day productivity on their hardware and software.
• -Mentored both new employees and customers on Apple's product ecosystem.
• -Delivered live product demonstrations to audiences at in-store sessions and events.

Milwaukee, WI

• -Diagnosed customer needs and recommended the right combination of hardware and software solutions.
• -Led one-to-many setup sessions, teaching customers to use their new devices.

Bachelor of Science, Audio Engineering · Winter Park, FL

Associate of Science, Audio Engineering · Winter Park, FL